Privacy Policy

Last updated: 3 November 2026

Kea Modelling is a sole trader operating a 3D printing and CAD modelling and product design service based in New Zealand. This policy explains what personal information we collect through this website, why we collect it, who we share it with, and what rights you have under the Privacy Act 2020.

What we collect

We only collect personal information you give us directly, through:

• The Get in Touch, Design Review and Product Design forms — your name, email address, optional phone number, your message or project description, and any files you attach (CAD models, drawings or photos).
• The order/checkout form — your name, email address, project notes, and the file you upload for quoting and printing. If you choose courier delivery, we also collect a delivery name, address, and phone number.
• Payment — checkout is handled entirely by Stripe. We never see or store your card details; we only receive your email address, the amount paid, and Stripe's own reference IDs for the transaction.

There is no account or login system on this site, so we don't hold usernames, passwords, or profile data.

Why we collect it

We collect this information to quote, produce, and deliver what you've ordered or booked, to communicate with you about your order, review or project, and to take payment. We don't use it for anything beyond running this business, and we don't sell or rent it to anyone.

We may also photograph or render the finished prints and design models we make for you and use those images to promote the business, for example on our website, blog, Instagram, Facebook, and Google Business Profile. This is covered in our Terms of Service. We publish images of the items only, not your name or other personal details, and you can opt out at any time by emailing [email protected].

Who we share it with

We use a number of service providers to run the business. Some of these are based overseas, which means your information may be processed outside New Zealand:

• Stripe — payment processing (US-based).
• Google Calendar — when we arrange a call with you, your name, email and project description are added as an event on our calendar (Google, US-based).
• Notion — we use Notion internally to track orders, enquiries, reviews and design projects, which includes your name, email, shipping address (where provided), and project details (Notion Labs, US-based).
• Resend — sends order, enquiry, review and project emails on our behalf. We don't run a marketing mailing list, so these emails are transactional only.
• Cloudflare R2 — stores the 3D model files and other files you upload.
• Sentry — error monitoring, so we can fix bugs. Sentry is configured to scrub customer names, emails, and addresses before an error report is sent.
• Google Maps Platform — the Google star rating on our homepage is loaded from Google. Your use of that content is subject to the Google Maps Terms of Service and Google Privacy Policy.
• Instagram, Facebook, and Google Business Profile — where we publish marketing images of finished items (Meta and Google, US-based). See "Why we collect it" above.
• PostHog and Google Analytics — website analytics, only after you accept the cookie banner (see below).

We only share what each service needs to do its job, and we don't disclose your information to anyone else except where required by law.

Cookies and analytics

On your first visit, a banner asks whether you're happy for us to use analytics cookies. If you accept, we use PostHog (which can include session replay — a recording of how you interact with the page, without your uploaded files or form contents) and Google Analytics to understand how the site is used. If you decline, neither tool loads and no data about you is collected. Your choice is remembered in your browser and you can change your mind at any time by clearing your browser's local storage for this site.

Separately, we keep a simple anonymous tally of how many visits the site gets each hour. Each browser tab adds one to the count; we don't store a cookie, an ID, your IP address or which pages you look at, so the tally can't be linked to you.

How long we keep it

We currently keep order, enquiry and project records indefinitely, for accounting and customer-service purposes — we don't yet run an automated process to delete old records. If you'd like your information deleted, contact us and we'll action the request manually.

Security

We take reasonable steps to keep your personal information secure, including relying on the security measures of the reputable service providers listed above. No online system is completely secure, but we don't store payment card details ourselves at all.

Your rights

Under the Privacy Act 2020 you have the right to ask what personal information we hold about you, and to ask us to correct it if it's wrong. To make a request, email [email protected]. If you're unhappy with how we've handled your information, you can also complain to the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time as the business or the law changes. The date at the top of this page shows when it was last updated.

Contact us

Questions about this policy, or about your information, can be sent to [email protected]. See also our Terms of Service and Returns & Shipping policy.

Registered/postal address: 40 Cameron Road, Napier 4110, New Zealand. NZBN: 9429053530790. GST number: not currently registered.