Returns & Shipping

Last updated: 22 September 2026

How is my order delivered?

You choose your delivery method at checkout:

• Free pickup from Mt Eden, Auckland.
• Courier delivery NZ-wide, at the delivery cost shown at checkout. See where we ship 3D prints in NZ for typical delivery times by city.

Turnaround time (how long printing and delivery takes) is shown on your quote before you pay, based on the print time and queue at the time of your order. We'll email you if anything changes that estimate.

If a courier parcel is lost or arrives damaged, let us know and we'll sort out a replacement or refund — this doesn't affect the guarantees described below.

What if my print is faulty or incorrect?

Under the Consumer Guarantees Act 1993, goods we supply must be of acceptable quality and match what was ordered. If your print arrives faulty (for example, a print failure, wrong material, or wrong colour that wasn't requested), contact us and we'll put it right — normally by reprinting the part, but by refund where a reprint isn't practical or the fault can't be fixed within a reasonable time. This applies regardless of any other wording on this page.

Can I cancel or change my mind?

Every print is made to order from the file you upload, so once printing has started we can't offer a change-of-mind refund or exchange for that job. If you need to cancel or change an order, contact us as soon as possible — if printing hasn't started yet, we'll cancel and refund it in full.

How do I request a repair or refund?

Email [email protected] with your order details and a description (and photo, if it's a physical fault) of the issue, and we'll get back to you promptly. See also our Terms of Service.