Terms of Service
Last updated: 3 November 2026
These terms apply whenever you order 3D printing, a Design Review or Product Design work through this website. Kea Modelling (NZBN 9429053530790) is a sole trader based in Mt Eden, Auckland, New Zealand, and is in trade — this means the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 apply to purchases you make from us as a consumer, and nothing in these terms is intended to take away rights those Acts give you.
Orders and quotes
The instant quote you see after uploading a file is calculated automatically from that file (material, weight, and estimated print time) and is the price you pay — it's locked in once you complete checkout. We reserve the right to get in touch if a file can't be printed as uploaded (for example, if it isn't manifold or is too large for our printers) before doing any work.
Design Review
- Design Health Check. Free. You'll get written tips on the design you send, by email, within 5 business days. The tips are general guidance based on the files and description you provide, not a guarantee that a part will work.
- Full Design Review. One-on-one calls arranged by email: NZ$30 for up to 30 minutes, or NZ$50 for up to an hour, with longer calls charged at NZ$50 per hour. Each call is invoiced afterwards by an emailed payment link, due within 7 days.
- Calls that don't go ahead. You're only charged for calls that go ahead. If you need to move a call, just let us know.
Product Design
After we've talked through your project, we email you an itemised quote, valid for 30 days. It lists each part and the specification it will be designed to meet. The price is built from fixed rates: a booking fee, a rate per major and minor part, a rate per complex or minor feature, an optional rate per part for printing, and NZ$30 for each revision you choose to include. Nothing is charged until you accept the quote online.
- Specifications. When you accept the quote, you agree that the specifications listed for each part are the brief. The finished design is checked against them.
- Deposit. Work starts once you've paid a 50% deposit. If you cancel before work starts, the deposit is refunded in full. Once work has started the deposit isn't refundable, except where the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 gives you a right to a refund.
- Revisions. A revision is one round of changes to a draft, with all your feedback on that draft sent together, within the agreed specifications. Revisions are counted across the whole project. Unused revisions aren't refunded. Extra revisions are NZ$30 each and are paid before work on them starts.
- Scope changes. Adding or changing parts, features or specifications after you accept is a scope change, not a revision. We send an updated quote for you to accept. Half of any increase is due before the extra work starts, and the rest is added to the balance.
- Balance. The remaining balance is due once you've approved the final design. The final design files are released when it has been paid.
- Printing. If you choose printing on the quote, we print one copy of each finished part after the balance is paid. Delivery is arranged with you separately.
Payment
Payment is taken by card through Stripe, either at checkout for print orders or through the payment links we email you for review calls and Product Design payments. We don't store your card details. See our Privacy Policy for how payment information is handled.
Your files and designs
You keep ownership of any 3D model file you upload. For Product Design work, copyright and all other rights in the finished design pass to you once the project is paid in full. Until then, drafts and files remain ours. We won't reuse your design files for another customer without your permission. The only exception is the marketing use of images described below.
You're responsible for making sure you have the right to have a file printed — for example, that it doesn't infringe someone else's copyright or trademark.
Marketing use of images
By placing an order or accepting a design quote (unless you tick the box on the quote asking us not to feature your project), you grant Kea Modelling a non-exclusive, worldwide, royalty-free licence to photograph or render, and to use and publish, images of the finished prints and design models we make for you, for marketing and promotion of our business. This includes our website, blog posts, Instagram, Facebook, Google Business Profile, and similar channels, and we may crop, resize, or otherwise edit the images for those purposes. You consent to this use of the images without attribution, and to the extent the Copyright Act 1994 gives you moral rights in them, you consent to that editing and use.
- Images only. This licence covers images of the finished item, not your underlying 3D model or design files. We won't publish, share, or sell those files.
- No personal details. We won't publish your name or other personal information alongside the images without your separate permission.
- Your right to license. The licence applies only to what you have the right to license. If an item is based on someone else's design or branding, tell us when you order and we won't use images of it.
- Opting out. You can opt out at any time, before or after your order, by emailing [email protected]. We'll stop using your images from then on and take reasonable steps to remove existing posts, though we can't recall copies already shared by others.
Delivery and returns
Delivery methods, timeframes, and what happens if a print arrives faulty or doesn't match your order are covered in our Returns & Shipping policy, which forms part of these terms.
Liability
We aim for every print and design to meet the standard you'd reasonably expect. Nothing in these terms excludes or limits any guarantee, right, or remedy you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that can't lawfully be excluded. Outside of those non-excludable rights, and to the extent the law allows, our liability for any claim relating to an order is limited to the amount you paid for that order.
Changes to these terms
We may update these terms from time to time. The version in force at the time you place an order is the one that applies to that order.
Governing law
These terms are governed by the laws of New Zealand.
Contact us
Questions about an order or these terms can be sent to [email protected].